Refund Policy

We review eligible mailed returns for both defective and non-defective new HydroJug goods. Exchange requests are also accepted for review and depend on approval and available inventory.

When and what may be requested

Contact us within 30 calendar days after delivery. A preference change or incorrect selection may qualify when the item remains new, unused, and in its original condition. Damage, defects, missing parts, an incorrect item, or a material difference from the description can also be reported. Non-waivable consumer rights are not limited.

Request approval before mailing

Write to ucevebica489@gmail.com with the order number, checkout email, and reason. For a product problem, retain the packaging and parts and provide photos or video. Wait for approval and the confirmed return destination; the General mailing address is not automatically a return warehouse.

Label, fees, exchange, and refund

A free prepaid return label is included in the parcel. Use it after approval, or contact us if it is missing or lost. There is no restocking fee. We process and initiate an approved refund to the original payment method within 10 days. A bank or payment provider may take additional time to post the credit.